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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
243 ratings and 132 comments received in the last 90 days.
07 June 2025
Great service
02 June 2025
Guided through the required documentation, kept up to date re delivery times dates etc and a good handover
30 May 2025
Staff and salesperson Ashley Armstrong were amazing
25 May 2025
Friendly dealership
24 May 2025
As above
20 May 2025
Was within the timescale agreed and and the purchase and delivery was made simple and an easy process.
18 May 2025
Managed all my expectations and delivered the quality product as promised and in a timely manner.
13 May 2025
The overall experience was nice and easy and was great to get the car early to
12 May 2025
No issues - sales rep Paul Thompson was excellent
02 May 2025
Everything was delivered on time
01 May 2025
Good communication and kept in touch and regular updates.
09 April 2025
Right from the reception staff through to the delivery of the vehicle the service was excellent
09 April 2025
Felt as a valued customer Keep it up This is the reason we keep on coming back to you
07 April 2025
I wanted to express my sincere appreciation to Nicki for the wonderful experience I had at the BMW centre during the purchase and delivery of my new car. The entire process was smooth and enjoyable, and I'm absolutely delighted with my new BMW.
04 April 2025
The sales team went the extra mile to ensure I got my car on time, as promised, despite some challenges with the delivery of the car to them.
03 April 2025
Paul was always really helpful and provided a great service
03 April 2025
Never rushed or pushed. Had responses from Kyle in sales both within hours and out of hours to keep me up to date
03 April 2025
Top class
02 April 2025
Extremely satisfied. The process was smooth from start to finish, thanks to Kyle's exceptional service, attention to detail, and genuine care throughout the purchase and delivery stages.
01 April 2025
Polite people at the branch
01 April 2025
Paul Thompson and the whole team at Vertu Bolden were great, from making the initial purchase though to collection I have got nothing but praise for the entire experience. Top notch!
31 March 2025
Staff and dealership first class
31 March 2025
Very good service
29 March 2025
All staff friendly and helpful
28 March 2025
Excellent experience from a highly skilled sales' person who was friendly, helpful, informed and completely dedicated to enhancing my experience - without being patronising at all. His dedication to his job was outstanding.
27 March 2025
Person centred process from start to finish
26 March 2025
Nicki from sales was fantastic considering I've never bought a car on PCP and always bought on HP he was able to explain the pros and cons of both PCP and HP to enable me to make an informed decision on the purchase.
26 March 2025
Well treated and Olly gave a comprehensive handover
26 March 2025
The offer for my new car was fair without being too difficult to negotiate. The communication was excellent throughout the whole process including the lengthy lead in time.
16 June 2025
Excellent service receptionist.
15 June 2025
Although BMW firsty messed up my appointment, the second appontment was dealt with efficiently.
14 June 2025
They took their time in first
12 June 2025
Effortless
12 June 2025
Everything to my satisfaction
12 June 2025
Extremely satisfied. The video vehicle health check that Warren carried out was very detailed, easy to understand & informative. Graeme the Service advisor was equally clear, & informative discussing potential future estimated work by time/distance.
11 June 2025
Excellent customer service. My issue was resolved. Car was nice and clean.
11 June 2025
Issues mentioned above. Health check video had little to no sound Service was completed to satisfactory level and staff were friendly and professional. Helpful when able to get a hold of, sales assistant on site (Lauren) very helpful
10 June 2025
Lauren was excellent. All work was completed to an excellent standard, including the video.
08 June 2025
Lauren was brilliant and very informative.
07 June 2025
Everything was very slick, from drop off to collection
05 June 2025
Personal service. Everything completed on time.
05 June 2025
Clear communication
05 June 2025
Car came back very clean
03 June 2025
Very pleased with Oil service problem resolution from another garage
03 June 2025
Totally disappointed on the first time we had a problem with this expensive car we are made out to look like liers and expected to pay £3172 to replace the broken console. When the girl showed me photos she showed me pictures of the cup holders
02 June 2025
My car has now been serviced twice in this garage, its handy for my work. 1st time it looked like it had been washed with a dirty rag, second time they didn't even bother washing it , the service was inly £850 !! not impressed.
02 June 2025
See above
31 May 2025
Kept me informed on the progress of my car
29 May 2025
Work completed within the estimated time frame. While the work was being carried out I was shown to a comfortable waiting area and given a coffee
29 May 2025
The service on this occasion was first class. The service adviser Lauren Purvis should be highly commended for her people skills and professionalism.
28 May 2025
Warm and Friendly throughout
26 May 2025
From checking in to having the vehicle handed back I was looked after
25 May 2025
Lauren is great to deal with as always
24 May 2025
Agija was very helpful kept me informed of the progress of the car
21 May 2025
Well looked after by Lauren.
20 May 2025
I was well looked after and kept informed throughout the day, and the valve on my tyre was fixed
19 May 2025
Didn't wait around. Job done and left within 5 mins.
18 May 2025
I was well looked after
17 May 2025
Trust them to not overlook issues that need addressing
14 May 2025
really good advice on setting up app
14 May 2025
Staff at all levels are outstanding, from reception, through the service desk especially Lauren Stevenson and the Vertu technicians
14 May 2025
I was explained exactly what my car needed and the time it would take. The lady at the reception Agija was so helpful and spoke and greeted me with a smile. Also she followed up a phone call to advise me what my car needed doing. 5* Thank you
14 May 2025
Kept up to date with progress of the job
11 May 2025
All the staff seemed genuinely interested
10 May 2025
See comments in box 1
09 May 2025
No hassle friendly staff
07 May 2025
The receptionist gave me a box of snacks which I wasn't expecting as I was waiting for my car to have its running in service completed - which was great and my service was completed within the time given.
07 May 2025
Service was very easy to arrange. Staff were friendly and helpful. Great to have use of loan car. Would recommend self-service coffee!!
07 May 2025
Great communication via both telephone and test message! Straight forward booking with no sales pitches!
05 May 2025
.
03 May 2025
I had agreed to the complimentary vehicle clean, but this never happened
02 May 2025
Very informative and efficient
01 May 2025
Overall experience.
30 April 2025
The service from Agija was excellent, she's a credit to BMW! She is efficient and astute and absolutely delightful!
29 April 2025
Little Lauren in service reception gives great updates
29 April 2025
Pleasant, professional and booked in straight away. Courtesy car was great to use. Lauren was quick, attentive, and was super friendly.
28 April 2025
Yet, again the service is dissapointing. The only positive experience is Aigia, who is professional and helpful. The rest of the experience is always stressful, time consuming and negative.
28 April 2025
My car was in Vertu due to a recall to replace an EGR cooler. Again due to the handling of the visit by Agija the communication was great.
28 April 2025
East check in - very polite staff - and Agija kept me regularly updated.
27 April 2025
First class service, always easy and relaxed.
26 April 2025
Every was done as agreed excellent service
26 April 2025
Great service
26 April 2025
The reason above
25 April 2025
Very satisfying
24 April 2025
Was kept informed of progress No lssues
24 April 2025
Car was serviced and returned without any damage although i haven't had a good look around the vehicle yet which i know might sound weird but i have had bad experiences in the past at dealers. All the staff were helpful and friendly.
22 April 2025
Very helpful staff
22 April 2025
Because it always the good
22 April 2025
The service experience was great but the after service not so great as there was a fault with the window switch that I noted after I had driven home. I was told I would have to wait a month for a diagnostic appointment and it would be £150.
22 April 2025
I paid £150 for rear brakes and later found out that rear drivers side brake bleed nipple snapped off but all the workshop offered was 30 mins work to try and remove broken area. Not successful so refuse to accept responsibility of cause of fault.
21 April 2025
The service i received was totally outstanding from beginning to end.
20 April 2025
Very friendly and professional service.
20 April 2025
Receptionist was a little cold and robotic in answering my questions but Lauren the after service lady was lovely and polite so was the asst manager who sorted a car out for me . Very much appreciated.
18 April 2025
Very quick service and prompt to phone and inform the car was ready to collect
18 April 2025
Have used the service centre twice and they have always gone over and above
17 April 2025
I was driving around for a day and a half before i realised my dashcam had unplugged. Im fine with disconnection during service but PLEASE tell me
17 April 2025
Sorted out the problem with my car and kept me informed every other day with the progress
16 April 2025
There was nothing to be dissatisfied with.
15 April 2025
Dealt with everything seamlessly.
15 April 2025
Well looked after, reasonable price
14 April 2025
Fine
13 April 2025
Rude receptionist , basically the experience has soured any relationship with this dealership
13 April 2025
Too expensive
13 April 2025
Quick, efficient and professional service
12 April 2025
The workmanship was excellent however the service desk lacked the personal touch due to the utilisation of the self check in. I would expect a member of the service team to at least give the car a once over and to discuss the work before handover
11 April 2025
The lady who helped me with my repair over the phone was polite, kept me in the loop throughout the process, and was very happy to help me.
11 April 2025
Incompetence from all angles. Never will I use a Vertu dealership again - thanks.
11 April 2025
Always felt valued as a older model owner
10 April 2025
Prompt courteous service. Kept informed. Also had some questions and they were addressed
09 April 2025
Lauren was so helpful and got us sorted with no problems
08 April 2025
Very good
07 April 2025
Confused messaging from the App / email booking systems regarding costs. As the car was bought with the service pack I was not expecting any costs. However, the app booking said that i would need to pay for brake fluid. With even more added by email.
07 April 2025
Great all round
05 April 2025
I took my car for service and MOT for a wait appointment. After 1 1/2 hours, my car had not moved, and work on my car had not started. I questioned this with the receptionist who enquired with the service dept who then mislead telling me an untruth.
04 April 2025
Kept fully informed and car ready on time.
04 April 2025
absoulte shocking
04 April 2025
Quick efficient
03 April 2025
Good service
03 April 2025
No problems
01 April 2025
I'd have given less stars if it weren't for the professional and attentive service received from Agija. The repeat dirty marks on my leather is very frustrating. I look after my car fastidiously and expect the same from the main dealer
01 April 2025
Agija sestkovska looked after me, she kept me up to date with what was happening to my car, a credit to the company
31 March 2025
The help and excellent customer service provided by Graeme.
29 March 2025
Free coffee and biscuits and friendly staff
29 March 2025
No issues with the services provided over the day. Excellent value.
28 March 2025
Check in system was good Regular updates from Agija
28 March 2025
My car was damaged on separate occasions by Virtu but not what it actually came in for. I have no more trust left in this place. Ive made my decision to let my car go as not to incur further damages but sill have 3yrs left on the 5yr service plan.
27 March 2025
Everything went well and all issues sorted.
27 March 2025
The work was completed to my satisfaction and I was kept informed as to my vehicles progress.
27 March 2025
Very satisfied with the service as I got booked it very quick and was kept up to date through the full process
27 March 2025
Lauren kept me informed - good service
26 March 2025
All good
11 June 2025
Nothing was a bother .Everything I was told was spot on .Even the date of the car arriving